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Floor Manager 3¸í |
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1. CUSTOMER SERVICE & SELLING
-Guarantees all customers receive an excellent level of service throughout the store .
-Acts as a customer service role model by actively approaching customers, initiating conversations and offering style/garment care advice.
-Analyses monthly customer service reports and works with the Store Manager to implement action plans based on the feedback.
-Monitors the activities of our competitors.
-Keeps up to date with the latest trends.
-Works with selling reports in order to maximise sales performance.
-Provides support to the Visual Merchandiser implementing guidelines and placing new garments in a
commercial way.
2.PROFITABILITY & OPERATIONS
- Monitors all variable costs and works with the Store Manager to maximise profit.
- Checks that all store operations are carried out effectively.
- Ensures that delivery & replenishment routines are followed according to COS company guidelines.
- Provides support to the Store Manager to implement procedures to avoid stock loss.
- Works with the Store Manager to check the store is compliant with all banking and audit guidelines.
- Responsible for Health & Safety and ensuring all legal requirements are met.
- Ensures legal guidelines related to the selling of goods are followed.
3.PEOPLE & LEADERSHIP
- Leads recruitment events and interviews new sales advisors.
- Works under the guidance of the store manager to ensure all sales advisors receive the appropriate
level of training.
- Motivates their team to achieve company goals and objectives.
- Assesses his/her staff and provides feedback about their performance on a regular basis.
- Identifies future talents and works with the Store Manager to formulate clear and challenging goals to assist with their development.
- Assists the Store Manager to ensure all employee corrective actions are handled appropriately.
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