| 회사개요 |
국내 대기업 |
| 모집제목 |
Customer Support for Automotive Production Quality |
| 근무지역 |
미국 |
| 제출서류 |
이력서, 경력기술서, 사진파일첨부(국문) |
| 전체경력 |
10년
~ 15년 |
나이 |
제한없음
|
| 학력/전공 |
대학교(4년) 졸업 이상 |
| 외국어1 |
영어 / 비지니스 커뮤니케이션 |
| 모집내용 |
※ 직무개요
Responsibility:
• Initial Communication & Issue Resolution:
o Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
o Function as a liaison between customers and internal teams, facilitating clear and timely communication.
• Coordination with Headquarters (HQ):
o Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
o Provide regular updates to HQ on program quality status, customer feedback, and potential risk and any challenges.
• Customer Requirement Analysis & Solution Provision:
o Clarify customer requirements through detailed discussions and documentation.
o Provide tailored solutions to address both business and quality-related challenges.
• Customer Support & Quality Collaboration:
o Assist customers in resolving technical and operational issues, ensuring smooth project execution.
o Collaborate with customer support team and quality teams to develop and implement effective solutions.
• Mass Production Quality Control & Monitoring:
o Evaluate the status of mass production quality to support customer’s quality target and maintain the qualification for new business in a timely manner.
o Work with HQ quality / customer support teams to ensure alignment with customer expectations and delivery for quality controls and resolutions.
o Ensure worldwide Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
• Mass Production Issue Management:
o Manage and resolve issues related to mass production, ensuring customer demand is met efficiently.
o Implement corrective actions to prevent recurring issues and improve production processes.
• 3rd Party inspection service Vendor Management:
o Survey of local sorting service providers in response to headquarters' quality requests.
o Assessing the current status and level of automated responses for new vendors.
o Regular on-site inspections for vendor management.
• Meeting Coordination & Facilitation:
o Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between company and customers.
o Ensure all stakeholders are aligned on project goals, timelines, and deliverables.
• Local Staff Supervision & Coordination:
o Supervise and coordinate local staff for executive management meetings, ensuring smooth execution.
o Provide guidance and support to local teams in daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders.
• Business Travel & Customer Support:
o Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
o Function as a key representative during customer visits, ensuring a positive and productive experience.
• Daily Operations & Administrative Tasks:
o Supervise and advise local staff in daily operations, including SPPS/Q-dap, defect sample shipment tracking, and sample/service/seed stock status.
o Ensure all administrative tasks are completed accurately and on time.
• Monthly Closing & Compliance:
o Perform monthly closing activities, including Customer Quality reporting, Open issue management, and performance tracking.
o Ensure compliance with company policies, procedures, and regulatory requirements.
• Additional Duties:
o Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability.
• Market Research & Reporting:
o Conduct comprehensive market research to identify industry trends, customer preferences(e.g. quality target), and competitive landscape.
o Prepare detailed quality reports and presentations for senior management, providing actionable insights.
※ 자격조건
Requirements:
• Educational Background:
o Bachelor’s degree in quality, egineering or related field required.
• Professional Experience:
o 10+ years of experience in Automotive industry with at least 5+ years in Quality, Engineering, or Manufacturing
o Proven history of managing complex projects and leading cross-functional teams.
• Confidentiality & Information Management:
o Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.
• Knowledge, Technical Skills, Abilities:
o Strong written and verbal communication skills with ability to translate complex quality topics for varied audiences.
o Solid understanding of applicable quality systems and regulations. (e.g. ISO17025, IATF16949, GMW3197 etc.)
o Effective program management skills with ability to coordinate actions across functions and sites.
o Ability to demonstrate business insight and dive growth.
o Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
o Familiarity with quality management tools and software (e.g. Six sigma, VDA6.3, etc.).
o Willingness (Ability) to travel as required for business purposes.
• Language Proficiency:
o English (preferred Bilingual in Korean and English).
o Ability to communicate effectively with global clients and internal teams.
※ 응시방법
- 한글,영문 이력서, 경력기술서, 자기소개서, 사진파일첨부
- 이메일지원 ysnam@headhuntkorea.com
- 남윤석 이사 02.557.3225 / 010.8530.0011
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